We hope you love everything you receive from us but just in case...
To return a screensprinting product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at firstname.lastname@example.org and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Due to the nature of the items we sell (personalised) we do not offer a return on items if you have just changed your mind and no longer want them. If there is a fault with the garment or decoration and you did not receive what you ordered then of course we will be happy to replace the item/s for you. Please note that with manufacturers guidelines there may be a 10% tollerance on sizing (above or below) from the figures provided, if the garments measures within 10% a return will not be accepted. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. Once we have received the goods, if we confirm these are faulty we will then reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Screens Embroidery & Printing Ltd - Returns
Screens Embroidery & Printing Limited, Units 3/4 Rant Score, Whapload Road